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Terms and Conditions

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Timescales

All of our collars, leads and accessories are handmade to order with a processing time between 3-5 days, shipping will then follow once the order is completed. In busy periods however, processing time may be a little longer but we will always try to complete the order and ship as quickly as possible. In the event that the item you have ordered is unavailable, we will contact you to issue a full refund or to let you know when it is back in stock but we will always try to ensure that stock levels are accurate where possible.

Shipping

All UK orders will be shipped using the Royal Mail Second Class Signed for service. An option to upgrade to the Royal Mail First Class Signed for service is also available at checkout should you require your item sooner. All International orders will be shipped using the Royal Mail Tracked and Signed service. Buyers are responsible for any customs and import taxes that may apply. handmade.dog are not responsible for delays due to customs.

Returns and Exchanges

We gladly accept returns and exchanges, just email us within 14 days of delivery at hello@handmade.dog quoting your order number and what item and size you wish to exchange for or be refunded on stating the reason and we will then let you know how to proceed.

Items will be required to be returned to us within 21 days of delivery. All returned items need to be in the original condition and free from dog hair. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Buyers are responsible for all return shipping costs.

Custom orders cannot be refunded or exchanged.

Payments

Payments are processed securely via PayPal, no card details are passed though to us.

Please note that you DO NOT need a PayPal account in order to purchase our products via PayPal.

Our site provides visitors with peace of mind by being SSL encrypted and authenticated using a strong protocol (TLS 1.2), a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_128_GCM). Any data you submit via our website is held in accordance with the UK data protection act.

Disclaimer

It is the customers responsibility to ensure that items are suitable for your pet and to check daily for signs of wear and tear. We will not be held liable for any loss or damage that arises due to the misuse of our products. It is your responsibility to make sure the product is suitable for your dogs needs.

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